As Amazon stock surges on the heels of a blowout earnings report, I thought it would be interesting to take a look backwards, looking for hints to what made Amazon one of the greatest companies in history.
You see, there's a treasure trove of wisdom waiting for you in an unexpected place: the annual shareholder letters of Amazon's founder, Jeff Bezos.
These letters, spanning over two decades, offer a fascinating insight into the mind of one of the world's most successful entrepreneurs.
You can access the full collection of these letters here. But if you're short on time, I’ve tried to do some of the heavy lifting for you. Here's a distilled version of the key themes, interesting anecdotes, and inspiring quotes from these letters.
The Bezos Playbook: Key Themes
- Customer Obsession: Bezos emphasizes the importance of focusing relentlessly on customers. He believes that delighting customers earns trust, which in turn drives business growth.
- Long-term Orientation: Bezos is a firm believer in taking a long-term view. He argues that this approach allows Amazon to make decisions and weigh trade-offs differently than other companies.
- Innovation and Pioneering: Bezos loves to be a pioneer. He encourages constant innovation and believes that working backwards from customer needs often leads to the acquisition of new competencies.
- Operational Excellence: Bezos takes professional pride in operational excellence. He believes that math-based decisions can be a source of advantage.
- Corporate Culture: Bezos believes in the power of a distinctive organizational culture. He thinks that a culture that values customers and is willing to experiment is energizing and meaningful.
Bezos' Bloopers and Triumphs: Interesting Stories
Bezos' letters are not just about business strategies and philosophies. They also contain some amusing anecdotes. For instance, in the 2013 letter, Bezos talks about the introduction of the "Mayday Button" - a customer service feature on their new Kindle Fire HDX. He shares that Mayday Tech Advisors received 35 marriage proposals from customers!
In another letter, Bezos shares the inspiring story of Theresa Ragan, an author who after 20 years of rejections by publishers, decided to self-publish her book on Kindle Direct Publishing. She has since sold hundreds of thousands of copies of her books.
Bezos' Nuggets of Wisdom: Quotes for Entrepreneurs
- "One area where I think we are especially distinctive is failure. I believe we are the best place in the world to fail (we have plenty of practice!), and failure and invention are inseparable twins. To invent you have to experiment, and if you know in advance that it’s going to work, it’s not an experiment."
- "Failure comes part and parcel with invention. It’s not optional. We understand that and believe in failing early and iterating until we get it right."
- "We will make bold rather than timid investment decisions where we see a sufficient probability of gaining market leadership advantages. Some of these investments will pay off, others will not, and we will have learned another valuable lesson in either case."
These letters are a testament to Bezos' vision, leadership, and relentless focus on customers.
They serve as a valuable guide for individual investors and small business owners alike.
If you’re interested in investing in the next big thing – or starting it in your garage – I strongly recommend a full read.